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Terms & Conditions


Whilst The Piano Fantasy does take reasonable care in creating the information on this website, this website and its contents may contain errors, faults and inaccuracies, and may not be complete or current. The Piano Fantasy aim to keep all prices and information on our site up to date at all times, however prices, availability and product descriptions can change quickly, and inaccuracies will occur from time to time. We ask for your understanding when inaccuracies or errors do occur. We will not be responsible for and will not be liable for any errors in product details, descriptions or specifications, services, prices, related graphics, or any other content contained on the website. All prices are subject to change without notice.

Accordingly, use of this website is entirely at your own risk, and we make no representation or warranty of any kind, express or implied, as to the operation of this website, or as to the information, content, materials, suppliers or products included on this website.

To the extent that this website might contain links to websites operated by third parties, we have not endorsed or approved such other websites, or the information and materials on those websites.

Subject only to any responsibility or liability implied by law which cannot be excluded, we are not liable to you for any losses, damages, liabilities, claims and expenses whatsoever relating to or arising out of information, materials or services provided on or through our website, and where any responsibility or liability cannot by law be excluded, our liability is limited, to the extent possible, to the supply of the goods or services again, the repair of goods, or the payment of the costs of having the goods or services repaired or supplied again.

Every effort is made to keep the website operating and running smoothly; however, we take no responsibility for and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


No-Warranty Items

There is No Warranty on the following musical accessories due to the wear and tear through usage, such as piano bench, piano cover, key cover, pedal extender, soft closing device, castor cups, etc

For copy right act, No Refund and Exchange available for Print Music.


Warranties for Musical Instruments

All our piano products are covered by factory warranties. The terms and conditions vary from brand to brand. The manufacturer's warranty from the date of purchase, It is available to the original retail purchaser only and is not transferable in Australia.


In-store pricing

We do not guarantee to match our website prices on products for sale on our shop floor. This is necessary due to the cost of receiving, handling, storing, and displaying products, as well as allowing you to physically try and test the product before purchase.



All prices are listed on our website in Australian dollars (AUD), including GST (inc GST).


Cancellation of Layby and Deposit

The Client acknowledges and accepts that the Deposit with order or 10% of the Total Amount Owing, whichever is greater, shall be forfeited and become due and payable to the Supplier if the purchase is not completed by the purchaser due to the purchaser’s unilateral decision and without the agreement with the Supplier.

The Piano Fantasy reserve the right to refuse a refund for change of mind.

Thank you for Your Attention, The Piano Fantasy Team

Please call 02 9550 9825 for price, or you can leave your contact details and wait us call back.

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