At The Piano Fantasy, We will enthusiastically match the price of an identically stocked competitor product. Negotiable deals are part of our everyday promise.

How do I request a Price Match?

Simply present proof of the competitor’s advertised price for the identical product, either at the time of purchase or within 7 days after your purchase.

Once your price match request is verified and the competitor’s product is confirmed as being in stock and available for immediate sale using the same payment method (and same term, if purchasing with an Interest Free Plan, Buy Now Pay Later Plan), we will happily match the price or refund the difference to you.

The competitor price must be verified by The Piano Fantasy Team. Online price comparisons must include any delivery and tuning service costs.

What are the exclusions?

• Offers which include cash back, bonus, bulk purchase, quantity limits or packages.
• Pricing with included delivery or installation.
• Offers not available to the general public - including trade, special event, club or membership offers.
• Clearance, seconds, refurbished, ex-demonstration or display products.
• Products shipped from or sold by third-party sellers on marketplace, auction or classifieds websites.
• Products supplied through unauthorised distributors (known as 'grey market' items) or delivered directly to customers from an overseas distributor.
• Pricing errors.
• Products with pricing set significantly lower than the recommended retail price or market value.

FAQ

Can I use “Interest Free” or “After Pay” as my method of payment?

Yes. If the competitor’s advertised price for the identical product includes an ‘Interest Free' payment option (with the same payment term), you will have the option to pay using a current Interest Free payment option if available.

For more information about our privacy policy please contact us by email: info@thepianofantasy.com.au